Page 85 - Crusader - 2023 Brochure

BCH ABTOT TRADING CHARTER (& BOOKING CONDITIONS)
are detailed on the brochure page and refunds will not
be made for excursions not taken. Minor changes to the brochure itinerary and the final itinerary will not entitle you to compensation. Unless otherwise stated, excursions to cities and other major places of interest do not include guided tours or entrance fees. Please note that the requirement to pre-book attractions and entrances is becoming increasingly commonplace. It is therefore advisable to check entry requirements with the individual attraction once your holiday is confirmed to operate. Whilst you are on an included excursion, a guided boat cruise, a cable car ride or entrance to an attraction may be offered as an optional activity at a reasonable charge.
Optional excursions: On some of our coach holidays you will be offered a selection of optional excursions which can be bought only through your driver or courier. You are under no obligation to take these optional excursions, but we accept responsibility for them if you do. Customers choosing not to take an optional excursion will normally have time at leisure at the starting point of the optional excursion. Optional excursions may not operate when demand is insufficient. Refunds will not be given once payment has been made
to the driver/courier if you change your mind or do not take part. Please note that any part of the itinerary that incurs a charge is payable directly by the customer unless the itinerary specifically states that the item is included. This includes extra such as, rail journeys, cable cars, boat trips, entrance fees etc. We reserve the right to change
or withdraw an optional excursion and or change prices without notice.
Mobile Roaming Charges: Rules around mobile roaming in Europe changed from January 2021 and your mobile provider may charge you more for calls or data when abroad. Check roaming policies with your mobile provider before travelling.
15. SPECIAL REQUESTS
All special needs and requests, if agreed, should be made known at the time of booking and be included in the confirmation of the holiday. You should check your holiday confirmation to ensure that the request appears. These cannot be guaranteed except where confirmed as part of our holiday commitment to you and are detailed on your holiday booking confirmation. Some special requests such as dietary requirements may involve extra charges which have to be paid locally at your hotel. We are keen to ensure that we plan the arrangements for your holiday so that special needs and requests can be accommodated as far as possible. If you will need assistance or may be unable to fully enjoy all aspects of your holiday you must tell us in advance so that we can maximise your enjoyment of the holiday.
We will need to know if you will need special facilities in
the hotel, taking part in the excursions or have difficulty boarding and travelling on the coach or other means of transport. Before booking your holiday, you should be sure that you and your party are both physically and mentally capable of completing the itinerary. If you need advice or further information either you or your booking agent should contact us. If you will require a special diet please tell us at the time of booking, or as soon as you are medically advised, together with a copy of the diet.
16. PASSENGERS WITH DISABILITIES
We want everyone to enjoy our travel arrangements.
We are happy to advise and assist you in choosing a suitable holiday. But, as some of the accommodation and resorts featured may not cater for even minor disabilities, it is important that, when booking, you advise us of any disability, allergy, specific need or complex need you may have and any special requirements that will make sure
the holiday is suitable. If a passenger requires personal assistance (for example, assistance with feeding, dressing, toileting, mobilising) then this passenger must travel with an able-bodied companion or carer and written confirmation that such assistance will be provided for the entirety of the holiday is required at the time of booking. Coach drivers/Tour Managers are unable to provide such assistance.
IMPORTANT You must tell us if you have an existing medical condition, disability, allergy or complex need that may affect your holiday or other group members’ enjoyment of it before you book your holiday. We reserve the right to request a doctor’s certificate confirming the passenger is fit to travel. If, in our reasonable opinion, your chosen holiday is not suitable for your medical condition or disability, we reserve the right to refuse your booking. You are responsible for bringing with you the proper clothing and equipment, which we advise you about in our printed trip information. We want you to enjoy your holiday and will help you select an appropriate trip.
On most tours we can carry up to 2 folding wheelchairs
in the luggage compartment and we would request that
you notify us or your travel agent of your intention to bring one. We regret that, due to health and safety regulations,
we are unable to carry battery powered wheelchairs. In certain circumstances, we may be able to carry a small mobility vehicle provided they conform with size and weight regulations and you are accompanied by an able bodied person who can dismantle and re-assemble the device and load it into the luggage area. Please contact our reservations staff for further details. If you do not advise us of any disabilities, we cannot be responsible for any inconvenience or costs incurred by you and this may include us having to refuse to take you on holiday. All passengers must be able to negotiate the entrance steps to the coach.
17. PASSENGER BEHAVIOUR
We want all our customers to have a happy and carefree holiday. You are responsible for your behaviour and hygiene and the effect it may have on others. If you or any other member of your party is abusive, disruptive or behaves in a way that could cause damage or injury to others or affect their enjoyment of their holiday or which could damage property, we have the right to terminate your contract with us and we will have no further liability or obligation to you. The coach driver/representative or authorised official is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive. If you are refused boarding
on the outward journey, we will regard it as a cancellation by you and we will apply cancellation charges. If on your return journey, we have the right to terminate the contract with you. We also request that mobile telephones are not used on the coach, save for exceptional circumstances.
18. TRAVEL INSURANCE
We strongly advise that you take out personal travel insurance for the trip. We can arrange comprehensive
travel insurance with Wrightsure Insurance Group which is outlined overleaf. Travel insurance purchased through us is non-transferable. You may use an alternative insurer, but you must advise us of details of the insurer and the emergency assistance company providing cover, the policy number and 24-hour contact number. The insurance should cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. If you do not have adequate insurance and require our assistance during your holiday, we reserve the right to reclaim from you any medical repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers. You must advise us if you use an alternative insurer, the policy number and
24-hour contact number. Make sure your travel insurance covers all your needs.
If you have a UK European Health Insurance Card (EHIC) it will be valid until the expiry date on the card. Once it expires you will need to apply for a Global Health Insurance Card (GHIC). See www.gov.uk/global-health-insurance-card for details. GHIC and EHIC do not replace travel insurance
19. LUGGAGE & LOST PROPERTY
Please be aware that the handling of luggage is your responsibility except for in hotels where it is stated that porterage will be provided. You are responsible for the movement of your luggage at the interchange and must
be able to personally load onto the coach any items that you wish to take with you. Please restrict your luggage to a suitcase weighing no more than 18 kgs per person. Should you choose to utilise one suitcase between two persons then the maximum weight should again be no more than
18 kgs. We reserve the right to impose charges for excess baggage weight. Health and Safety regulations may prevent suitcases weighing in excess of this from being lifted onto the coach. A small hold-all may also be taken on board the coach. You MUST affix to your luggage the Crusader Holidays luggage label provided with your travel documents to assist us with your luggage transfers. We cannot accept responsibility for loss or damage to luggage unless through our negligence. Please do not leave valuable items in your suitcase when left on the coach. Please contact us for our policy on mobility scooters.
Any items of lost property found on our coaches will be handed into our office as soon possible. It is then available from there for collection. We cannot, however, accept responsibility for any items of lost property left on our coaches. The return of lost items via post can be arranged at your cost, however the company accept no responsibility for any items lost or damaged during this process.
20. GENERAL DATA PROTECTION REGULATIONS
We retain your full contact details and other information in secure files and electronic storage facilities. We may use this information to contact you by mail, telephone or electronic means. If you do not wish to receive marketing information about our products and services, then please contact us. We must pass your information on to the relevant suppliers of your travel arrangements and we take full responsibility for ensuring that proper measures are in place to protect your information. In making this booking, you consent to
this information being passed on to the relevant persons or suppliers. We comply with the GDPR 2018 Regulations, our data controller is the General Manager and our data protection policy can be found at www.crusader-holidays. co.uk or you can request a copy from Crusader Holidays, Garside Way, Stocklake, Aylesbury, Bucks, HP20 1BH
Occasionally, your driver may have a Crusader Holidays Tour Camera on board, any pictures taken by the driver may be used for promotional purposes in our brochure and on our social media channels – including Facebook and on our social media channels – including Facebook and on our website. If you are unhappy about your picture being taken and used for these purposes, please inform your driver at the start of the tour. If the pictures taken are going to be used for anything other than this, we will contact you directly to gain consent.
21. EMERGENCY CONTACT
Our emergency contact details are Tel: 07720 592963 Email: operations@crusader-holidays.co.uk
PUBLICATION DATE This brochure was printed in the UK on 3 October 2022
SUPPLEMENT TO BONDED COACH HOLIDAYS TRADING CHARTER COVID-19 LIABILITY LIMITATIONS
We both acknowledge the ongoing Covid-19 global crisis and accept our obligations to comply with any official guidance from the government or local authorities, both in the UK and/or Europe and whilst on holiday.
Pleasenotethatwewillhavenoliabilityforanyrefunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:
If you, or anyone in your booking party, test positive for Covid-19 and have to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time. If this happens within 14 days of your departure date, you must contact us as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:
– Postponingyourholidaytoalaterdate.We will notify you of any impact on the price the
postponement may have (please note that you may have to pay full cancellation charges on some elements of your holiday as well as any increase in cost imposed by other suppliers);
– Cancellingyourholiday,inwhichcasewewill impose our standard cancellation charges as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance.
If you fail any tests, checks or other measures imposed by us, suppliers, airlines, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied, entry to the destination, access to the services or you are otherwise unable to proceed with the holiday, or that portion of the holiday.
If this happens whilst you are on your holiday, please notify us without delay and we will provide such reasonableassistanceaswecaninthecircumstances. However, we will not be responsible for covering the
cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required,
or other associated costs incurred by you. You must ensure you have travel insurance which covers these costs for you.
You also acknowledge that the Bonded Coach Holiday member providing your holiday including, attractions and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as
a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability. We do not expect these measures to have a significant impact an your enjoyment of the holidayandallmeasureswillbetakenwiththepurpose of securing your safety and those around you.
www.crusader-holidays.co.uk Call us on 01255 425453 / 01296 336666 85
IMPORTANT INFORMATION