Frequently Asked Questions
Please take a few moments to read the following as this may address any queries that you may have.
Yes, we have more than 80 local joining points to choose from. Your most convenient joining point by CLICKING HERE.
VIA THE INTERNET
Visit our website on www.crusader-holidays.co.uk to book online.
BY TELEPHONE
Telephone us on 01255 425453 / 01296 336666. We will check availability and take any deposits and optional insurance premium to secure your booking. We accept most major credit and debit cards (excluding American Express/AMEX).
Opening hours are Monday to Friday 09.00-17.00 and Saturday 09.00-13.00. Closed Sunday
IN PERSONCall into our Travel Shop to make your booking in person:
Crusader Holidays Shop, 4 Buckingham St, Aylesbury HP20 2LD
Opening hours are Monday to Friday 09.00-17.00. Closed Saturday & Sunday.
WITH YOUR TRAVEL AGENTCall into your local ABTA registered Travel Agent. They will do the checking and complete the booking with you.
When booking a Crusader Holiday a deposit of £75 (3/4/5 day holidays) or £100 (6+ day holidays) plus the insurance premium (if chosen) per person is required on all holidays. If the booking is within eight weeks of travel, we will require the full holiday cost.
Yes. When you book with Crusader Holidays you have the added reassurance that we belong to a travel protection scheme called Bonded Coach Holidays (BCH). The scheme is approved by the Department of Trade and Industry and guarantees that in the unlikely event that we cannot fulfil your booking you will get a complete refund, and if necessary provide for your return to the UK so that you would not be stranded abroad. For more information please visit
www.bondedcoachholidays.co.uk
Yes, requests for particular coach seats can be made on most coach holidays at the time of booking. You will be told your seat numbers when you book by telephone or in person.
Online bookings are automatically allocated the first available seats on the coach, but you can request specific seats by adding a note in the Special Requests section.
We cannot accept bookings which are conditional on the provision of specific seats.
We will do everything possible to conform to the seating plans shown and to provide the seat numbers booked by customers; however, this may not always be possible. On occasions it may be necessary for us to reallocate seats, in which instance all customers will be notified.
We do not allocate specific seats on coaches operating feeder services between your joining point and the main interchange point.
Please note that occasionally we use coaches with a different seat plan and the seat position may alter.
Please note that in front of seats 1, 2, 3, 4, 27, 28, there is a modesty board as the entrance/exit steps are located there and as a consequence there may be a slight reduction in leg room.
Occasionally, it may be necessary to relocate single seats but clients will be advised in this eventuality.
Your suitcase should weigh no more than 18 kilograms (or 39 pounds) and should be kept to a medium-size. Should you choose to utilise one suitcase between two persons then the maximum weight should again be no more that 18 kilograms. We reserve the right to impose charges for excess baggage weight.
Health and Safety regulations may prevent suitcases weighing in excess of this from being lifted onto the coach.
A small hold-all may also be taken on board the coach. You MUST affix to your luggage the Crusader Holidays luggage label provided with your travel documents to assist us with your luggage transfers.
On overnight hotel stops, ALL luggage must be removed from the coach for security reasons.
Accommodation throughout the UK, Europe and Eire varies and our range of hotels includes everything from 5 star establishments to homely, family-run hotels. We go to great lengths to ensure that your holiday
accommodation will be of an acceptable standard and every effort will be made to provide the kind
of room you have booked although this can not always be guaranteed.
Any items of lost property found on our coaches will be handed into our office as soon possible. It is then
available for collection. We cannot, however, accept responsibility for any items of lost property left on our
holiday coaches.
Much of the photographic material used in this brochure has been supplied by various British and European Tourist Boards and we thank them for their assistance. Some of the pictures are used to express the atmosphere of a particular destination or to inform of local attractions that are available and it should not be implied that any particular holiday itinerary includes places or attractions featured in photographic material on any brochure page. All images are protected under copyright by their respective owners.
We would like to thank the companies and customers who provided images for use in the brochure. Where possible, we use our own photos taken by our drivers on our tours, as well as any images sent in by customers. We would also like to thank all of them for doing this.
Although every effort has been made to ensure the accuracy of the information in our brochure and on our website we cannot accept responsibility for any errors or omissions.
Please call us on 01296 336666 / 01255 425453 or email enquries@crusader-holidays.co.uk where a member of the team will be happy to help.