Page 101 - Crusader - 2024 Brochure

BCH ABTOT TRADING CHARTER (& BOOKING CONDITIONS)
walk around. Exercise reduces any discomfort, which may be caused by periods of immobility.
NO SMOKING is allowed on our coaches (including E-Cigarettes) and we do not allow pets or any other animals, although we accommodate registered assistance dogs, but not on overseas holidays.
14. TRAVEL DOCUMENTS, ITINERARIES, PICK-UP POINTS AND PASSPORTS
For all Continental holidays, you will require a full 10-year British Passport (machine readable) valid for the period required by the country or countries you are visiting. Post- Brexit to enter the EU on a UK passport, it must meet two criteria:
It must have been issued in the past 10 years at the time of entry
It must be valid for at least three months on the date that you exit the EU.
If you do not hold a full British Passport or have any doubts about your status as a resident British subject, you must check with the Embassies or Consulates of the Countries to be visited to confirm the Passport or visa requirements when you book. For full details on passport requirements, please contact ‘the identity and passport service’ on 0300 222 0000 (www.gov.uk/browse/abroad/passports).
From 2024 (exact date to be confirmed), all visitors (including UK citizens) who do not need a visa to enter Europe will be required to register with ETIAS (European Travel Information and Authorisation System). ETIAS is
a visa waiver which is applied for on-line and issued electronically. You will need to provide basic personal details and passport information. A fee may apply and
it will be valid for 3 years or until your passport expires (whichever is sooner). You will be able to stay up to 90 days in the EU in any 180 day period. We cannot accept responsibility if any passengers are not in possession of the correct travel documents.
In relation to holidays in the European Union or a requirement to travel through an EU Member State, you are responsible to ensure that you have any necessary entry documents as required by the EU. We cannot accept any liability for the consequences of your failure to do so.
Like most large companies, we operate a network of feeder services linked to interchange points. A list of the joining points available can be found in the brochure. Please note that these times are only estimated times and you MUST refer to your travel documents for the precise departure times. Some holidays and feeder journeys
are operated by vehicles other than those owned by Crusader Holidays and the specification may be slightly different from that detailed. Please note: We regret that, due to time constraints, we are unable to pick up or drop off at any place other than those published. No changes of joining point may be made less than 14 days before your holiday departure.
You are responsible for ensuring you are at the correct departure point, at the correct time and with the correct documents. Crusader Holidays cannot be held liable for any loss or expense suffered by your party because of late arrival at the departure point, whether at the joining point or during your holiday. We reserve the right to modify itineraries to conform with requests from competent authorities both within the UK and abroad.
Excursions which are included in the cost of your booking are detailed on the brochure page and refunds will not be made for excursions not taken. Minor changes to the brochure itinerary and the final itinerary will not entitle you to compensation. Unless otherwise stated, excursions to cities and other major places of interest do not include guided tours or entrance fees. Admission fees to buildings and attractions may not be included in the price of the holiday, please check. Please note that the requirement to pre-book attractions and entrances is becoming increasingly commonplace. It is therefore advisable to check entry requirements with the individual attraction once your holiday is confirmed to operate. Whilst you are on an included excursion, a guided boat cruise, a cable car ride or entrance to an attraction may be offered as an optional activity at a reasonable charge.
Optional excursions: On some of our coach holidays you will be offered a selection of optional excursions which can be bought only through your driver or courier. Optional excursions booked and paid for in resort do not form part of your booking. You are under no obligation to take these optional excursions, but we accept responsibility for them if you do. Customers choosing not to take an optional excursion will normally have time at leisure at the starting point of the optional excursion. Optional excursions may not operate when demand is insufficient. Refunds will
not be given once payment has been made to the driver/ courier if you change your mind or do not take part. Please note that any part of the itinerary that incurs a charge
is payable directly by the customer unless the itinerary
specifically states that the item is included. This includes extra such as, rail journeys, cable cars, boat trips, entrance fees etc. We reserve the right to change or withdraw an optional excursion and or change prices without notice.
Mobile Roaming Charges: Rules around mobile roaming in Europe changed from January 2021 and your mobile provider may charge you more for calls or data when abroad. Check roaming policies with your mobile provider before travelling.
15. SPECIAL REQUESTS
All special needs and requests, if agreed, should be made known at the time of booking and be included in the confirmation of the holiday. You should check your holiday confirmation to ensure that the request appears. These cannot be guaranteed except where confirmed as part of our holiday commitment to you and are detailed on your holiday booking confirmation. Some special requests such as dietary requirements may involve extra charges which have to be paid locally at your hotel. We are keen to ensure that we plan the arrangements for your holiday so that special needs and requests can be accommodated as far as possible. If you will need assistance or may
be unable to fully enjoy all aspects of your holiday you must tell us in advance so that we can maximise your enjoyment of the holiday. We will need to know if you will need special facilities in the hotel, taking part in the excursions or have difficulty boarding and travelling on the coach or other means of transport. Before booking your holiday, you should be sure that you and your party are both physically and mentally capable of completing the itinerary. If you need advice or further information either you or your booking agent should contact us. If you will require a special diet please tell us at the time of booking, or as soon as you are medically advised, together with a copy of the diet.
16. PASSENGERS WITH DISABILITIES
We want everyone to enjoy our travel arrangements.
We are happy to advise and assist you in choosing a suitable holiday. But, as some of the accommodation and resorts featured may not cater for even minor disabilities,
it is important that, when booking, you advise us of any disability, allergy, specific need or complex need you may have and any special requirements that will make sure
the holiday is suitable. If a passenger requires personal assistance (for example, assistance with feeding, dressing, toileting, mobilising) then this passenger must travel with an able-bodied companion or carer and written confirmation that such assistance will be provided for the entirety of the holiday is required at the time of booking. Coach drivers/ Tour Managers are unable to provide such assistance.
IMPORTANT You must tell us if you have an existing medical condition, disability, allergy or complex need
that may affect your holiday or other group members’ enjoyment of it before you book your holiday. We reserve the right to request a doctor’s certificate confirming the passenger is fit to travel. If, in our reasonable opinion, your chosen holiday is not suitable for your medical condition or disability, we reserve the right to refuse your booking. You are responsible for bringing with you the proper clothing and equipment, which we advise you about in our printed trip information. We want you to enjoy your holiday and will help you select an appropriate trip.
On most tours we can carry up to 2 folding wheelchairs
in the luggage compartment and we would request that you notify us or your travel agent of your intention to bring one. We regret that, due to health and safety regulations, we are unable to carry battery powered wheelchairs. In certain circumstances, we may be able to carry a small mobility vehicle provided they conform with size and weight regulations and you are accompanied by an able bodied person who can dismantle and re-assemble the device and load it into the luggage area. Please contact our reservations staff for further details. If you do not advise us of any disabilities, we cannot be responsible
for any inconvenience or costs incurred by you and this may include us having to refuse to take you on holiday. All passengers must be able to negotiate the entrance steps to the coach.
17. PASSENGER BEHAVIOUR
We want all our customers to have a happy and carefree holiday. You are responsible for your behaviour and hygiene and the effect it may have on others. If you or any other member of your party is abusive, disruptive or behaves in a way that could cause damage or injury to others or affect their enjoyment of their holiday or which could damage property, we have the right to terminate your contract with us and we will have no further liability or obligation to you. The coach driver/representative or authorised official is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive. If you are refused boarding on the outward
journey, we will regard it as a cancellation by you and we will apply cancellation charges. If on your return journey, we have the right to terminate the contract with you. We also request that mobile telephones are not used on the coach, save for exceptional circumstances.
18. TRAVEL INSURANCE
We strongly advise that you take out personal travel insurance for the trip. We can arrange comprehensive travel insurance with Wrightsure Insurance Group which
is outlined overleaf. Travel insurance purchased through
us is non-transferable. You may use an alternative insurer, but you must advise us of details of the insurer and the emergency assistance company providing cover, the policy number and 24-hour contact number. The insurance should cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. If you do not have adequate insurance and require our assistance during your holiday, we reserve the right to reclaim from you any medical repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers. You must advise us if you use an alternative insurer, the policy number and 24-hour contact number. Make sure your travel insurance covers all your needs.
If you have a UK European Health Insurance Card (EHIC) it will be valid until the expiry date on the card. Once
it expires you will need to apply for a Global Health Insurance Card (GHIC). See www.gov.uk/global-health- insurance-card for details. GHIC and EHIC do not replace travel insurance
19. LUGGAGE & LOST PROPERTY
Please be aware that the handling of luggage is your responsibility except for in hotels where it is stated that porterage will be provided. You are responsible for the movement of your luggage at the interchange and must be able to personally load onto the coach any items that you wish to take with you. Please restrict your luggage to a suitcase weighing no more than 18 kgs per person. Should you choose to utilise one suitcase between two persons then the maximum weight should again be no more than
18 kgs. We reserve the right to impose charges for excess baggage weight. Health and Safety regulations may prevent suitcases weighing in excess of this from being lifted onto the coach. A small hold-all may also be taken on board the coach. You MUST affix to your luggage the Crusader Holidays luggage label provided with your travel documents to assist us with your luggage transfers. We cannot accept responsibility for loss or damage to luggage unless through our negligence. Please do not leave valuable items in your suitcase when left on the coach. Please contact us for our policy on mobility scooters.
Any items of lost property found on our coaches will be handed into our office as soon possible. It is then available from there for collection. We cannot, however, accept responsibility for any items of lost property left on our coaches. The return of lost items via post can be arranged at your cost, however the company accept no responsibility for any items lost or damaged during this process.
20. GENERAL DATA PROTECTION REGULATIONS
We retain your full contact details and other information
in secure files and electronic storage facilities. We may
use this information to contact you by mail, telephone or electronic means. If you do not wish to receive marketing information about our products and services, then please contact us. We must pass your information on to the relevant suppliers of your travel arrangements and we take full responsibility for ensuring that proper measures are in place to protect your information. In making this booking, you consent to this information being passed on to the relevant persons or suppliers. We comply with the GDPR 2018 Regulations, our data controller is the General Manager and our data protection policy can be found at www.crusader-holidays.co.uk or you can request a copy from Crusader Holidays, Garside Way, Stocklake, Aylesbury, Bucks, HP20 1BH
Occasionally, your driver may have a Crusader Holidays Tour Camera on board, any pictures taken by the driver may be used for promotional purposes in our brochure and on our social media channels – including Facebook and on our social media channels – including Facebook and on our website. If you are unhappy about your picture being taken and used for these purposes, please inform your driver at the start of the tour. If the pictures taken are going to be used for anything other than this, we will contact you directly to gain consent.
21. EMERGENCY CONTACT
Our emergency contact details are Tel: 07720 592963 Email: operations@crusader-holidays.co.uk
PUBLICATION DATE This brochure was printed in the UK on 9 October 2023
www.crusader-holidays.co.uk Call us on 01255 425453 / 01296 336666
IMPORTANT INFORMATION
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