Page 99 - Crusader - 2024 Brochure

BCH ABTOT TRADING CHARTER (& BOOKING CONDITIONS)
1. FINANCIAL PROTECTION
Your contract is with Motts Leisure Ltd. Trading as Crusader Holidays of Garside Way, Stocklake, Aylesbury, Bucks, HP20 1BH. When you book a holiday with us, the money you pay us for the booking will be protected by Bonded Coach Holidays (BCH) and the Association of Bonded Travel Organisers Trust Limited (ABTOT), this is a Government approved consumer protection scheme. The scheme will also ensure your repatriation in the event the company becomes insolvent. Our Trading Charter and Booking Conditions set out clearly and simply the responsibility
we have to you and in turn, you have with us, when a contract is made. Please see the Consumer Guarantee at www.abtot.com/bch-abtot-members-directory/. There
is no financial protection if you purchase just transport
or accommodation-only from us. We fully comply with
the Package Travel and Linked Travel Arrangements Regulations 2018. The combination of travel services offered to you is a package holiday within the meaning of the Regulations. Therefore, you will benefit from all rights applying to package holidays. Crusader Holidays will be fully responsible for the proper performance of the holiday and providing assistance if you are in difficulty. Your key rights will be in the details of the tour which will be provided prior to booking.
2. BOOKING AND PAYMENT
When a booking is made, the 'lead name' on the booking guarantees that he or she is 18 or over and has the authority and accepts on behalf of the party the terms of these booking conditions and pays the deposit indicated in the brochure and as confirmed in the pre-contract information. After we receive your booking and all appropriate payments, if the arrangements you wish to book are available, we will send you or your booking agent a confirmation invoice within 14 days. This confirmation will include any special requests we have agreed. All monies paid to your booking agent are held by them on your behalf until we issue our confirmation invoice, thereafter your booking agent holds the money on our behalf. A binding agreement will come into existence between us when we dispatch this invoice to the 'lead name' or your booking agent. Please check the confirmation carefully to ensure
all the information is correct. This contract is governed by English Law, and the jurisdiction of the English Courts.
Single occupancy of rooms, when available, may be subject to a supplementary charge and these will be shown in
the brochure. You can book by paying a deposit for each person named on the booking, but our commitment is always conditional upon the balance being paid as below.
3. BROCHURE ACCURACY
Although Crusader Holidays make every effort to ensure the accuracy of the brochure information and pricing, regrettably errors do sometimes occur. You must therefore ensure you check the price and all other details of your holiday with us at the time of booking and when you receive our confirmation invoice.
4. OUR PRICING POLICY
Crusader Holidays endeavour to ensure that the most
up to date and correct prices are shown in our brochure. Occasionally, an incorrect price may be shown, due to
an error. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or as soon as reasonably possible. We reserve the right to cancel the booking if you do not wish to accept the price which is applicable to the holiday. Local Authorities in many towns and cities throughout Europe have introduced new tourist taxes which must be paid directly to the hotel by all guests in person. These taxes may not be included in our prices, but we will notify you when applicable.
Holiday prices include all travel, hotel accommodation and meals as specified in the holiday description and
VAT payable in the UK where applicable. The price of the holiday will not be subjected to any surcharges except those arising from exchange rate changes, transportation including the price of fuel, air & ferry operator fares and tolls, embarkation or disembarkation fees at terminals, duties and taxes (including the rate of VAT). Even in these cases we will absorb the cost equivalent to cost of the first 2% of the holiday price. Amounts more than this plus
£1 administration fee and Travel Agents commission will be surcharged to you. If this means the total cost of the holiday increases by more than 8% then you are entitled to cancel your holiday and receive a full refund of all monies paid except any insurance premium and amendment charges. We will communicate the options with you either through email or letter, with a reminder if necessary. If you exercise the right to cancel, we must receive written notice within 20 days of the date of the surcharge invoice. The currency exchange rate used in the holiday costings are based on rates as at £1 = €1.08 set on 1/10/23.
Children – Children of five years and over are very welcome on all tours and prices are available upon request. These reductions are applicable to children up to 12 years of age in a triple room sharing with adults. We regret that we cannot carry children under the age of 5 except to Disneyland® Paris and Cannon Hall Farm. Children of 14 and under are forbidden to occupy the front seats of the coach. Please note that the use of some hotel facilities may be restricted for anyone under the age of 16.
5. IF YOU CHANGE YOUR BOOKING
If, after our confirmation has been issued, you wish to change to another of our holidays or change departure date, we
will do our utmost to make the changes, but we cannot guarantee to do so. However, notification must be received in writing, by email or by phone at our offices from the lead name on the booking, at least 56 days before departure.
A payment of £20 to cover our administrative costs, will be required, plus costs we incur in making the amendment. Alterations cannot be made within 56 days of departure and any such request for an alteration will be treated as
a cancellation of the original booking and will be subject to the cancellation charges set out in paragraph below. Some arrangements cannot be changed without paying a cancellation charge of up to 100% of the ticket cost.
Other alterations such as the addition of requests or change of pick-up point that require a reconfirmation to be issued must be notified and accompanied by a payment of £20
to cover administration costs. Please note that transferring holidays to the following year is entirely at the discretion of Crusader Holidays.
If you choose to terminate your holiday once it has commenced of your own volition for whatever reason, Crusader Holidays will not be liable for any additional expenses incurred and no refunds will be given for any part of the holiday not taken.
6. TRANSFERRING YOUR BOOKING
You can transfer your booking to somebody else, but the person must satisfy all the conditions of the holiday and you must inform us either by letter, phone or email no less than
7 days before departure. It will cost £20 plus reasonable costs to make the transfer. You will remain responsible for ensuring payment before the balance due date. This is in addition to (and does not affect) the separate liability of the transferee to us.
7. IF YOU NEED TO CANCEL YOUR HOLIDAY
You or any member of your party, may cancel your holiday at any time provided the cancellation is made by the lead person on the booking and is communicated to us in writing, by email or phone via the office who made your original
booking. You must pay cancellation charges to cover costs and our administrative time. Your cancellation will take effect from the date on which we or our agent receive your confirmation of your cancellation. You must also return any tickets or vouchers you have received. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms. Where bought in supplies, such as ferries, hotel accommodation etc have been bought in on your behalf, and where the terms and conditions of the supplier are non-refundable, these products will be charged to you at the full retail rate. If this applies, the non-refundable items will be deducted from your holiday costs and the following scale of charges will be applied to the remainder:
HOLIDAY NUMBER TYPE OF DAYS
DEPOSIT PER PERSON
FINAL PAYMENT PRIOR TO DEPARTURE
56 days
56 days
Cancellation charges still apply even if the balance is overdue and the amount has not yet been paid. If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim cancellation charges. You may cancel your holiday without paying any termination fee before the start of the holiday, in the event of unavoidable and extraordinary circumstances and where the FCO (Foreign & Commonwealth Office) advises against all but essential travel. For instance, if there are serious security problems at the destination.
8. ALTERATIONS TO YOUR HOLIDAY BY US
We hope that we will not have to make any change to
your holiday but, because our holidays are planned many months in advance, we sometimes do need to make minor changes. We reserve the right to do this at any time. We will let you or your booking agent know about any important changes as soon as possible, including the minimum number of passengers required on the trip. If after booking, and before departure, we make a major change to your holiday, you will have the option of withdrawing from the holiday without penalty or transferring to another holiday without any charge. In any case, we will pay you compensation, according to the scale set below. A major change includes the time of your departure or return time by more than 12 hours, a change in departure point, change of hotel or hotel location which adversely affects the planned itinerary,
a change in cross channel travel, or specification of the coach. If we tell you about any of these changes after we have confirmed your holiday booking (other than force majeure), you may either:
accept the new arrangements offered by us
accept a replacement holiday from us of equivalent or similar standard and price (at the date of the change), if we can offer you one
cancel your holiday with us and receive a full refund of all monies
We will pay you compensation, using the Compensation table shown:
The balance of the price of your holiday must be paid at least 56 days before your departure. If you book within our balance due period, you will need to pay the total holiday cost at the time of booking. If the balance is not paid in time, we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out in Section 7. The date of cancellation will normally be the date we receive your written confirmation that you intend to cancel or 15 days after the balance due date, whichever comes first.
Where optional items are purchased as part of the holiday, these are payable on the balance due date except where items, such as theatre tickets, have been specifically purchased for you. In this case the cost will be payable at
a separate date notified to you and will not normally be refunded unless we obtain a refund from the supplier we use.
Payments by Credit Card – If you have made payment for the booking of any services using a credit card, it is likely
in many circumstances that you have recourse against
the credit card company in the event of services not being supplied in whole or part due to the supplier’s financial failure. In those circumstances, you will be advised to check that you have exhausted your remedies against the credit card company.
Mobile Phone / Emergency Contact Details – Please ensure that you provide us with the mobile phone number that you will have with you during your holiday. Crusader Holidays will only use this to contact you on the day of travel or during your holiday in case of delays, emergencies, time / itinerary changes or to assist the driver in locating you whilst on tour. Mobile phone numbers will not be used for any other purpose. If you do not have a mobile phone number and are travelling alone, it is imperative that you provide us with a contact number of a close relative or friend who can be contacted in case of emergency.
PERIOD BEFORE DEPARTURE IN WHICH SIGNIFICANT CHANGE IS NOTIFIED TO YOU OR YOUR AGENT
More than 56 days 28 – 56 days
15 – 27 days
8 – 14 days
0 – 7 days
AMOUNT PER PERSON
www.crusader-holidays.co.uk Call us on 01255 425453 / 01296 336666
DATE OF CANCELLATION
Prior to 56 days 55 – 8 days
7 – 1 days
ALL UK, IRELAND & CONTINENTAL COACH HOLIDAYS
IMPORTANT NOTE Compensation will not be payable if the holiday is cancelled because the number of persons booked is less than the number required, or for events beyond our control, which include: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; hurricanes and other actual or potential severe weather conditions and any other similar events. You are also advised to check with The Foreign and Commonwealth Office Advice Unit regularly at www.fco.gov.uk/travel prior to travel.
All holidays operate if the minimum number of participants is met. However, in no case will we cancel your holiday less
IMPORTANT INFORMATION
Deposit only
70%
100%
On day of departure or later including voluntary termination during holiday
100%
UK, Ireland & Continental Coach Holidays
5 days and less
£75
6 days or more
£100
£Nil
£10
£15
£20
£25
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